SHIPPING

We ship worldwide using shippers FedEx and USPS.  Shipping will be quoted before you purchase. 

 

RETURNS

We believe in the quality of our products.  If you are not satisfied with your purchase, please fill out the form below. 

 

Privacy 

The Kona Coffee and Tea Company respects each individual’s right to personal privacy. We will collect and use information through our Website only in the ways disclosed in this statement. The statement applies solely to information collected at The Kona Coffee and Tea Company Website.

Information Collection and Usage

In order to use some features of this website, you must first create a Username and Password. During registration you are required to give contact information (such as your email address). We use this information to contact you about the Products and/or Services on our site in which you expressed interest.

The Kona Coffee and Tea Company is sole owner of the information collected on www.konacoffeeandtea.com. The Kona Coffee and Tea Company collects personally identifiable information from our users at several different points on our Website.

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Email and Communication from this site

On occasion, registered users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to “opt-out” and not receive these types of communications on our customer account page, or you may contact us at (808) 329-6577, by email: kctc@konacoffeeandtea.com, or The Kona Coffee and Tea Company, P.O. Box 909 Kailua-Kona, HI. 96745.

Information Sharing

We do not tie your personally identifiable information, or your purchasing history, to information in the profile. We do not share personally identifiable information with any other parties, unless required by law, by a subpoena, or other legal processes.

We use an outside shipping company to send orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Contact Us

If you have any questions regarding our Privacy Policy, please contact us at (808) 329-6577, by email: kctc@konacoffeeandtea.com, or via USPS: The Kona Coffee and Tea Company, P.O. Box 909 Kailua-Kona, HI, 96745.

 

GIVE FEEDBACK

Good, bad, ugly - we can handle it and will try to make it better. 

 

NEED HELP?

During Business Hours (Hawaii Standard Time): give us a call toll free at 1-888- 873-2035

After-hours: Please fill out the form above and we will get back to you as soon as possible.